Frequently Asked Questions

Everything you need to know about your Jinny Beauty Supply experience.

What is the processing time for my order?

Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the future.

What is your return policy for beauty products?

For hygiene reasons, we only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return authorization.

Are the hair care products you sell authentic?

Yes, Jinny Beauty Supply only sources products directly from authorized distributors and manufacturers to ensure 100% authenticity and professional quality.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact us within 1 hour of placement, and we will do our best to accommodate your request.